About the job

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Role

Our payments product is both improving and creating new ways for our customers to collect payments. We seamlessly combine conversational, text-based commerce with in-store hardware to make it as easy as possible for our merchants to get paid. The Podium Payments Risk Management team provides world-class fraud protection that keeps pace with our break-neck speed of growth.

Our ideal candidate has strong investigative skills, a genuine curiosity about fraud and risk, and is highly organized. As a Payment Operations Risk Analyst, you will support the payments risk framework and take it to the next level as we grow. You will investigate suspicious activity and take appropriate action. You will also identify, mitigate, and respond to financial, legal, and reputation risks while ensuring clear communication with all stakeholders.

In this role you will:

Regularly review suspicious account activity, suspicious transactions, and identify emerging fraud trends to deter fraud attacksIdentify and communicate with teammates about emerging fraud trends Create documentation and policy for the risk operations team to include: training, playbooks, documentation, resolution paths, FAQs, etc.Be part of an on-call fraud alert rotation teamContribute to key risk projects and initiatives as necessary

What you should have:

2-4 years of experience in customer support or risk operations and account investigationsStrong competence in developing persuasive presentations and documentation using tools like: Google Documents, MS Word, PowerPoint, Excel, etc.Basic proficiency in SQLAbility to work independently with precision and a strong sense of ownershipDemonstrated track record of taking initiative as well as a sensitivity to the diverse perspectives of stakeholders and working with them to resolve differencesAbility to think creatively and deeply about sensitive, complex problemsThe capability to calmly handle constant change and ambiguity

What we hope you have:

Knowledge of the payments industry, including: ACH, AML, KYC/KYB, insider threat investigations, credit card fraud, transaction surveillance, forensic investigations, etc.Strong skills with querying languages and statistical analysis, especially SQLProficiency in data visualization fundamentals as well as experience with data visualization tools such as: Teradata, Aster, Hadoop, Tableau, Raw Charts, Qlik, PowerBI, Domo etc.

Benefits

Open and transparent culture Life insurance, long and short-term disability coveragePaid maternity and paternity leaveFertility BenefitsGenerous vacation time, plus three 4-day summer holiday weekendsExcellent medical, dental, and vision benefits401k Plan with competitive company matchingBi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offeredOnsite HQ (Utah) child care center, subsidized for employeesAdditional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.